Citation (IEEE): D. Goleman, “What Makes a Leader?” Harvard Business Review, vol. 76, no. 6, pp. 93–102, Nov. 1998.
What it argues
Argues that IQ and technical skill are entry requirements for leadership, while emotional intelligence distinguishes outstanding leaders. Goleman describes five components (self-awareness, self-regulation, motivation, empathy and social skill), explains how each shows up at work, and argues that, unlike IQ, they can be developed with sustained practice and feedback.