Citation (IEEE): A. Snyder and R. D. Landel, “Business Process Mapping,” Darden Business Publishing, Univ. of Virginia, Technical Note UV5989, 2011.
What it argues
Explains how to use process maps to show workflow, clarify responsibilities and expose waste. The note presents four map types (flowcharts, swim-lane maps, SIPOC and value stream maps), describes the situations in which mapping is most valuable, and walks through how to build each one with the people who actually do the work.